Troubleshooting

This page provides an overview of troubleshooting resources for Depot products.

Container builds

If you're having issues with Docker image builds using Depot, see the container builds troubleshooting guide.

GitHub Actions runners

If you're having issues with Depot-hosted GitHub Actions runners, see the GitHub Actions troubleshooting guide.

Billing

Payment failures and retries

Payment failures usually occur because of insufficient funds, expired cards, or temporary issues with your payment provider.

When a payment fails, charges are automatically retried over the course of 14 days. You'll receive an email notification after each failed attempt.

How to resolve

If you receive a payment failure notification:

1. Check that your payment method has sufficient funds
2. Verify that your card hasn't expired
3. Update your payment information through the link in the payment failure email
4. Contact your bank if you suspect the charge was blocked

If all retry attempts fail, your subscription is automatically canceled to prevent further charges. You can reactivate your subscription at any time by updating your payment method and contacting support.

If you're experiencing repeated payment failures or need help updating your payment information, reach out to support to get your subscription sorted.

Obtain invoices with VAT information

You can access invoices from Stripe that contain VAT information through the Billing Portal in your organization settings.

Additional support

If you can't find a solution in these guides or the product documentation, reach out to support.